As an Adjuster with the Department of National Defence, you play a critical role in managing insurance claims and assessing damages on behalf of the federal government. You investigate insurance claims by gathering information, examining evidence, and determining the validity and value of claims submitted. Your work ensures that DND's insurance portfolio is managed efficiently while protecting the Crown's interests and treating claimants fairly.
Your day-to-day responsibilities include inspecting damaged property, reviewing medical reports and supporting documentation, interviewing claimants and witnesses, and preparing detailed reports on your findings. You may conduct site visits to assess damage from accidents, theft, or other covered incidents, and you'll work with legal teams, medical professionals, and other stakeholders to reach fair claim resolutions. You'll also maintain detailed records, follow established procedures, and ensure all investigations comply with applicable legislation and DND policies.
You'll work in a professional office environment with regular field visits to assess claims. This role requires strong attention to detail, analytical thinking, and the ability to communicate findings clearly to both technical and non-technical audiences. You'll be part of a dedicated team focused on integrity, accuracy, and service to the Crown.
Key Responsibilities
Perform insurance duties within the commerce, retail services and insurance function, Prepare reports and documentation as required, Collaborate with team members and stakeholders, Maintain records and ensure compliance with relevant policies
Required Skills
Client service, Business acumen, Negotiation, Process management, Communication, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
To succeed as an Adjuster, you typically need a high school diploma or equivalent as a minimum entry requirement. Many successful candidates have completed some post-secondary education in business, commerce, or a related field. Government of Canada positions increasingly prefer candidates with at least some college-level credentials or relevant work experience in claims assessment, customer service, or investigative roles.
Once hired, you'll receive on-the-job training covering DND's specific claims procedures, government legislation, and relevant insurance regulations. Professional development is supported through access to certifications such as the Chartered Insurance Professional (CIP) designation or the Canadian Accredited Insurance Broker (CAIB) credential, which many adjusters pursue to advance their careers. DND also provides training in specialized investigation techniques, fraud detection, and relevant federal legislation. Continuous learning is encouraged through internal workshops, mentorship programs, and professional development leave to maintain and upgrade your skills throughout your career.
Entry Plans
To join DND as an Adjuster, you can enter through several federal Public Service pathways. The primary route is through a competitive staffing process where you submit an application demonstrating your relevant experience and meeting the position requirements. DND regularly advertises Adjuster positions on the Public Service Commission (PSC) website (jobs.gc.ca), and successful applicants go through an assessment process that typically includes written tests and interviews.
If you're a current Government of Canada employee, you may be able to move laterally into this role or apply through internal competitions, which can accelerate your entry. Some positions are filled through the Interchange Canada program if you're coming from provincial or municipal governments. Recent graduates or those with minimal federal experience may also find opportunities through student recruitment or term positions that can lead to permanent employment. Keep an eye on DND's recruitment channels and subscribe to job alerts on the PSC website to learn about upcoming competitions for Adjuster positions at your preferred location.
Part-Time Options
Part-time and flexible work arrangements for Adjusters are available depending on operational needs and your agreement with management. Many DND locations support flexible work hours, allowing you to adjust your start and end times while meeting core business hours. This flexibility helps you balance your professional responsibilities with personal commitments.
Remote work options have expanded across the Government of Canada, and depending on the nature of your assignments and your DND workplace, you may be able to work from home for certain tasks such as report writing, data analysis, and administrative work. However, because the Adjuster role requires field investigations and site visits to assess claims, a hybrid approach is typical—you'll spend time both in the office and visiting locations to inspect damaged property and gather evidence. Discuss specific arrangements with your manager during onboarding, as options vary by region and operational requirements. DND is committed to supporting work-life balance within the constraints of service delivery.
Related Careers
No related military careers on file for this position.
