As an Insurance Clerk with the Department of National Defence, you will provide essential administrative and clerical support to insurance and financial services operations. You will handle a variety of tasks including processing insurance claims, maintaining detailed records, managing correspondence, and assisting with policy administration. This role is vital to ensuring that DND personnel and operations are properly covered and that all insurance-related documentation is accurate and up to date.
Your daily responsibilities will include reviewing insurance documents for completeness and accuracy, entering data into financial and insurance management systems, responding to inquiries from employees and external stakeholders, and coordinating with insurance providers and internal departments. You will work with various types of insurance including health, life, liability, and property coverage relevant to military operations and personnel. Attention to detail and strong organizational skills are essential, as errors in insurance administration can have significant consequences.
You will work in a professional office environment within DND facilities, typically as part of a larger finance or administrative team. This position offers the opportunity to develop expertise in insurance and financial services within a stable, secure federal employer while supporting the important mission of National Defence.
Key Responsibilities
Perform insurance duties within the commerce, retail services and insurance function, Prepare reports and documentation as required, Collaborate with team members and stakeholders, Maintain records and ensure compliance with relevant policies
Required Skills
Client service, Business acumen, Negotiation, Process management, Communication, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
Most positions require a high school diploma or equivalent (Grade 12 or GED). Some positions may accept candidates with Grade 11 and relevant work experience. Post-secondary education in business administration, finance, or related fields is an asset and may provide advancement opportunities.
Professional development in this role may include training in DND financial management systems, insurance industry fundamentals, and specialized software applications. The Public Service offers tuition support for employees pursuing relevant certifications such as the Certificate in Insurance (CIP) through the Insurance Institute of Canada or accounting designations. Internal training programs will introduce you to DND-specific policies, procedures, and systems. As you progress, you may have opportunities to pursue advanced certifications or professional designations in insurance and financial services.
Entry Plans
Positions are typically filled through Public Service Commission (PSC) staffing processes, including open competitions advertised on the Government of Canada Job Bank and internal DND postings. You may enter as an Insurance Clerk through several pathways: direct competition if you meet the stated qualifications, participation in a hiring pool established through a previous competition, or lateral transfer if you are already employed in the Public Service in a similar classification.
Students may gain valuable experience through the Federal Student Work Experience Program (FSWEP), which provides opportunities to work during school breaks or semesters. The Post-Secondary Recruitment (PSR) program is available for recent graduates and offers a pathway to permanent employment. If you are a current DND employee in another role, you may apply for advertised Insurance Clerk positions or be considered through internal staffing processes. Preference may be given to veterans in accordance with Public Service staffing priorities.
Part-Time Options
Part-time and flexible work arrangements are available for Insurance Clerk positions depending on operational needs and management approval. Many DND administrative roles support flexible hours and staggered schedules to accommodate work-life balance. Remote work options may be available for certain clerical tasks, particularly those involving data entry and correspondence, though some in-office presence is typically required for document handling, file management, and coordination with other departments.
Employees are encouraged to discuss flexible work arrangements with their managers during recruitment or shortly after joining. The Public Service is committed to supporting work-life balance and accommodating employee needs where operationally feasible. Availability of these options may vary by location and specific DND unit.
Related Careers
No related military careers on file for this position.
