As a Manager - Insurance within the Department of National Defence, you will oversee the management and administration of insurance programs and policies that protect DND assets, personnel, and operations. This role involves developing insurance strategies, managing claims processes, negotiating with insurance providers, and ensuring compliance with federal regulations and Treasury Board policies. You will work with various stakeholders across the department to identify insurance needs, assess risks, and implement cost-effective solutions that safeguard departmental interests.
Your responsibilities will include directing insurance portfolios, supervising insurance staff, analyzing coverage requirements, and managing insurance budgets. You may also be involved in contract management with external insurance brokers and carriers, ensuring that DND receives appropriate coverage at competitive rates. This position requires strong analytical skills, attention to detail, and the ability to communicate complex insurance concepts to non-specialist audiences.
You will work in a collaborative federal environment, often coordinating with Finance, Risk Management, and Procurement teams. The work is typically office-based, though you may attend meetings across multiple DND locations or with external insurance partners.
Key Responsibilities
Plan and manage the delivery of insurance services and programs, Supervise and develop staff within the insurance team, Monitor performance metrics and report on results, Develop and implement operational plans and procedures, Manage stakeholder relationships and ensure service quality
Required Skills
Client service, Business acumen, Negotiation, Process management, Communication, People management, Operational oversight, Quality assurance, Resource coordination
Typical Education
Post-secondary education in the relevant field; supervisory and operational management experience
Training
Candidates typically possess a post-secondary degree in Commerce, Business Administration, Finance, or a related field. Many successful applicants hold professional certifications such as the Chartered Insurance Professional (CIP) designation from the Insurance Institute of Canada, or equivalent credentials recognized by provincial insurance regulators.
The Government of Canada provides ongoing professional development opportunities, including access to Treasury Board learning resources, financial management training, and leadership development programs for managers. You may also pursue additional certifications or designations through professional associations in the insurance industry. Internal DND training covers departmental policies, financial systems (such as SAP), and government-specific compliance requirements. Bilingualism (English and French) is often an asset for advancement in federal management roles.
Entry Plans
Entry into this career typically occurs through one of several pathways. You may enter as a Manager - Insurance directly through a public service staffing process (competition), which is open to Canadian citizens and permanent residents. Many positions are advertised on the Government of Canada Jobs website and may be part of a broader recruitment pool.
Lateral moves are common for those already employed in the federal public service. If you work in related fields such as Finance, Risk Management, or Procurement, you may transition into an Insurance Manager role through internal competitions or deployment processes. Some candidates progress from junior insurance or financial analyst positions within DND or other government departments.
The Canadian Armed Forces and DND occasionally recruit through student internship programs or post-secondary recruitment initiatives, which can lead to permanent positions. Networking with DND Human Resources and staying informed about competitions through the Government of Canada Job Bank are effective strategies for identifying opportunities.
Part-Time Options
Part-time positions in Manager - Insurance roles are less common due to the supervisory and decision-making nature of the position, but may be available depending on departmental needs and operational requirements. Flexible work arrangements, such as flexible hours or compressed work weeks, may be negotiated with your manager and are subject to departmental approval.
Remote work options have expanded across the Government of Canada in recent years. Many administrative and analytical aspects of insurance management can be performed remotely, though some in-person attendance may be required for meetings, stakeholder consultations, and supervision of staff. Specific remote work eligibility depends on your team's operational needs and Treasury Board guidelines. It is recommended to discuss flexible and remote work options during your interview or after hire with your manager and Human Resources representative.
Related Careers
No related military careers on file for this position.
